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Bringing together contact center executives, this event explores new management strategies, plus multi channel customer technologies supporting leading professionals as they shape the future of customer service

Featuring Acclaimed Centre & Customer Experience Experts:

Customer Management IQ, who brought you the acclaimed 13th Call Center Week in Las Vegas, are delighted to announce Call Centre Summit EUROPE.Bringing our unique focus on cross functional strategy, performance excellence and practical facts and figures this conference identifies the key challenges faced by call centre leaders today and gives you the answers.

New conference. Refreshing ideas. Practical Innovation. Transferable Results.

Developed by our CM IQ team and our cutting edge ‘in the trenches’ advisory board, make sure you don’t miss out on our innovative learning formats, exclusive networking and our cost saving – revenue increasing case studies. Prepare to build the next generation in call centre’s!

Featured session topics include

  • Next generation in social customer collaboration techniques
  • Streamlining the ultimate inbound, outbound, service and sales call centre
  • Nearshoring analysis – the good, the bad and the ugly across Europe
  • Effectively managing the integration of VOIP as consumer and business volumes double
  • Prioritizing innovative reward and engagement strategies boost agent motivation
  • Spotlight on Eastern Europe - cost savings and revenue streams
  • Integrating customer satisfaction into your financial and efficiency metrics
  • Preparing your organization for the convergence of contact centre technologies
  • Incorporating agility and scalability into your centre
  • Improving operational efficiencies outside of technology
  • Successfully managing and monitoring at-home agents in your operations

Who Will Attend:

VPs, Directors and Managers responsible for:

  • Call Centre
  • Contact Centre
  • Customer Service
  • Customer Care
  • Customer Engagement & Loyalty
  • Operations
  • Information Technology
  • Workforce Management
  • Process Excellent
  • Process Optimisation
  • Business Services
  • Sales & Retention

What others have to say:

“I love Call Center Week because the conference definitely allows us to understand the innovation that is going on in the business; the technology that is emerging and how we can apply it to drive our customer satisfaction higher.”
Larry Willis, Director Sales Operations and Customer Service, Black & Decker
“It was certainly an exciting learning process for me personally and professionally”
Lisa Jones, Supervisor, Group Retirement Services Call Center, Sun Life Financial
“..one of the great benefits is that this conference brings together all aspects of call center management under one roof in a short time span. It allows you to connect the dots between each department's responsibilities and allows us all to hear such diverse perspectives. It allows us to see gaps in a lot of our departments by comparing all the different aspects that we need to know about.”
Mark Verna, Manager of Customer Satisfaction Loyalty, Sprint Nextel
“Call Center Week was one of the most well managed events I have attended lately. The conference attendees were senior level business owners who have the authority to make decision about their business. I really enjoyed the planning which increased attendee traffic into the exhibit area during breaks, in between sessions and at the cocktail reception. Additionally, I liked that we were not faced with several other direct competitors in our industry which helps justify the ROI. I would strongly recommend this show to others. The team from IQPC did an excellent job. Well done!”
Bobby L. Matthews, Jr. , Vice President, Sales and Marketing, Center Partners Inc.
Sponsors Media Partners
new_spex _mediapartners

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